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FAQ

GENERAL INQUIRIES
  • The item I want is a different price on another website. Do you price match?
    Unfortunately, Maison Mara is unable to price match items.
  • Do you ship outside of South Africa?
    We do not ship outside of South Africa for the time being.
  • Is your merchandise authentic?
    Our merchandise is sourced directly from the designer(s). All pieces are authenticated with designer labels and tags.
  • How do I remove my email from your mailing list?
    Please contact contact@maisonmara.com if you no longer wish to receive our newsletter.
  • I am interested in working at Maison Mara. How do I send my resume?
    For job inquires please submit your resume to contact@maisonmara.com
  • Where is your office located?
    Our corporate headquarters are located at 5 Jarvis street, 8001, Cape Town.
  • The item I want is sold out, do you have a waitlist I can be put on?
    At this time, we do not have waitlist capabilities.
  • What do I do if I have questions about a particular item?
    For any questions, feel free to contact Customer Service at contact@maisonmara.com or to speak with a Customer Service representative, please call us at 0214181600 (US toll-free) from Monday through Friday between the hours of 10 am – 5 pm.
  • Do you have any discounts for first time customers?
    Unfortunately, we do not provide discounts for first-time customers.

SECURITY
  • Is it safe to use my credit card on your website?
    Maison Mara uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.
  • Do you save my credit card information?
    For your protection and security, we do not save any credit card information.
  • I am unable to log into my account. How can I reset my password?
    If you are having trouble logging into your account, please click here to reset your Maison Mara password.
  • How can I delete my account?
    Please contact contact@maisonmara.com to delete your account.

ORDERS
  • Can I cancel or make changes to my order once it has been placed?
    Please contact Customer Service to cancel your order prior to shipment. We are unable to makes changes or cancel your order once it has been shipped.
  • How long will it take for my order to be processed and shipped?
    Once your order has been placed, please allow up to 48 hours for our warehouse to process your order. You will receive an email confirmation with your FedEx tracking number upon shipment.
  • Can you place items on hold for me to purchase on a later date?
    We are unable to hold items for a later purchase date.
  • Can I use two different credit cards to place my order?
    We are only able to accept one credit card as payment for each order.
  • Is it possible to place an order over the phone?
    Our customer service representatives are happy to help you place a phone order. They can be reached Monday – Friday from 10am – 5pm.
  • Do you accept international credit cards?
    We accept Visa® and MasterCard®.

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